Good information helps a service provider understand the job and plan a visit.
What to do
Record make, model, symptoms, when they began and any alerts. Make the equipment safely accessible and share site access details.
Safety and when to seek help
Do not attempt unsafe repairs before the visit.
Keep a simple maintenance record
Record the date of cleaning or descaling, any maintenance alerts, filter changes and symptoms that return. This information can help you explain the issue if you later request a service assessment.
Need help with your machine?
Share the make, model and ZIP code to request the appropriate service options. Request a quote →
Share the make, model and ZIP code to request the appropriate service options. Request a quote →
Related service
Explore coffee machine maintenance or review our coffee care library.