Descaling targets mineral deposits; cleaning targets coffee oils, grounds and other residue.
What to do
Use the manual to identify descaling and detergent routines. A machine may need one, both or an assessment.
Safety and when to seek help
Do not substitute one process for another.
Keep a simple maintenance record
Record the date of cleaning or descaling, any maintenance alerts, filter changes and symptoms that return. This information can help you explain the issue if you later request a service assessment.
Need help with your machine?
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Share the make, model and ZIP code to request the appropriate service options. Request a quote →
Related service
Explore coffee machine maintenance or review our coffee care library.