Coffee Care Tips · Practical guidance · Always follow your machine manual

Possible causes include an empty reservoir, a blocked path, a setup issue, a maintenance alert or a component fault.

What to do

Check power, reservoir, displayed messages and user-serviceable parts described in the manual.

Safety and when to seek help

Stop using the machine if you smell burning or see a leak or exposed wiring.

Keep a simple maintenance record

Record the date of cleaning or descaling, any maintenance alerts, filter changes and symptoms that return. This information can help you explain the issue if you later request a service assessment.

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Share the make, model and ZIP code to request the appropriate service options. Request a quote →

Related service

Explore coffee machine maintenance or review our coffee care library.